Success Stories
Turn challenges into action.
Companies don’t just need more applications. They need the right skills, at the right time, and under the right conditions. Our success stories show how we bring staffing needs, talent, and solutions together—across locations, markets, and diverse requirements.
Our partner companies
Outsourcing
CRM support: Central customer interaction center (CIC)
A central Customer Interaction Center consolidates customer inquiries, emails, outbound calls, and pipeline and ticket management into a structured CRM process. This allows even high volumes of inquiries to be handled flexibly while maintaining consistent service quality.
Clear KPI-based management and business intelligence support continuous optimization. The result: a success rate of over 90% in matching tutors with students, resolution times under ten minutes even during peak periods, and significant cost savings through flexible resource management.
Outsourcing
Knowledge-intensive information on all plant and garden products provided by our CIC
At Gärtner Pötschke, a specialized Customer Interaction Center handles knowledge-intensive inquiries regarding plant and garden products. An agricultural technician on the team ensures the technical quality of the responses, while the center processes approximately 5,500 emails and 1,750 calls daily.
In addition, a central knowledge database and a digital learning platform were established. This made it possible to reduce costs by 25% while simultaneously increasing customer satisfaction.
Outsourcing
Flexible and decentralized customer service
A decentralized Customer Interaction Center was established for Jungheinrich to consolidate incoming service cases and sales leads via phone and email and to handle first- and second-level support. At the same time, processes for the online store were implemented and specifically optimized.
Jointly defined KPIs support the continuous improvement of customer satisfaction. Flexible resources, particularly in the evenings and on weekends, also enable demand-driven management and significant cost savings.
Outsourcing
Establishment of an all-around customer interaction center (CIC)
In collaboration with PAIR Finance, a Customer Interaction Center was established to handle labor- and time-intensive processes in receivables management. Teams in Turkey and Kosovo provide support in areas such as contacting end customers and preparing for legal proceedings—supplemented by legally trained staff, managers, and a dedicated trainer.
By outsourcing these operations, complex processes can be managed more efficiently while maintaining consistent quality. As a result, PAIR Finance was able to reduce costs by 30% compared to an in-house solution.
HR Service
The right skills for demanding requirements
For BASF, we match the right talent with specific staffing needs—including in Engineering, Maintenance, Office & IT, and Production & Logistics. Specialized recruiters, active sourcing, and close coordination with the business units enable fast and targeted staffing, even for large volumes of requests.
If needed, on-site management ensures short communication channels and reliable support for companies and employees.
Outsourcing
Scaling customer service and quickly reducing backlogs
In collaboration with Contorion, a decentralized Customer Interaction Center was established to flexibly handle high volumes of inquiries and quickly reduce existing backlogs. Customer inquiries regarding orders, complaints, deliveries, and account issues are processed centrally—supported by modern email solutions, knowledge bases, and a suitable technical infrastructure.
This allowed us to further improve service quality in conjunction with the in-house call center while simultaneously achieving cost savings of approximately 15%. Data protection and consistently high-quality service are ensured throughout the process.
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HR Service
Filling highly specialized positions through in-depth interviews
For WEKA, we filled highly specialized positions in IT software development within a highly competitive candidate market. In addition to technical qualifications, we focused on personality, motivation, and the individual’s fit for the position.
Through targeted direct outreach, active sourcing, and a detailed explanation of career development opportunities and the software used, suitable specialists were specifically targeted and recruited for the positions. Trenkwalder thus became the first staffing firm to successfully fill these IT positions at WEKA.
HR Service
Reliable capacity for demanding logistics processes
In partnership with Schnellecke Logistics, we reliably manage staffing needs in warehouse logistics for the automotive industry—from order pickers to forklift operators to tugger train drivers. Especially when it comes to just-in-time processes, high-quality standards, and a challenging regional labor market, having the right qualifications and quick availability is crucial.
Close coordination directly on-site, structured onboarding, and short lines of communication ensure reliable support for employees and flexible adaptation to actual needs. As a result, processes have been stabilized and error rates in order picking have been significantly reduced.
HR Service
Recruiting specialists in the media industry: Top candidates with a strong company fit
For Klassik Radio, we sought specialized candidates for key digital roles—including positions in product management and SEO/app marketing. In addition to technical requirements related to the customer journey, app store marketing, traffic, and digital products, the primary focus was on ensuring a strong fit between the candidate and the company.
Through carefully vetted candidate profiles, in-depth preliminary interviews, and transparent communication regarding the role, responsibilities, and career development opportunities, suitable specialists were specifically identified and approached. This resulted in a match that took both professional competence and personal fit into equal consideration.
HR Service
Short-term staffing through targeted active sourcing
A challenging position in finance—specifically corporate finance—was filled on short notice for PATRIZIA. In addition to technical expertise, strong communication skills, a professional demeanor, and a good fit for the role were key factors in the selection process.
Through close alignment with the job requirements, specialized recruiting expertise in the finance sector, and targeted active sourcing across various channels, suitable candidates were quickly identified and directly approached. This allowed the hiring process to be carried out efficiently and effectively, despite the high standards required.
HR Service
Proactive solutions through enhancing employer appeal
For ODU, short-term staffing needs in the industrial sector are flexibly met—including for skilled workers, production and assembly staff, as well as warehouse and order-picking personnel. In addition to technical requirements, the focus is on dexterity, manual skill, and a willingness to work shifts.
The rapid provision of suitable candidate profiles and attractive working conditions results in a broader selection of qualified talent. At the same time, the possibility of a permanent position later on creates additional opportunities for employees and supports long-term staffing success.
HR Service
Proactive, timely solutions through close collaboration
For Bodycote, short-term staffing needs under demanding working conditions are reliably met—including for metal fabricators, machinists, and machine operators working in a 4-shift operation. In addition to technical qualifications, a high level of commitment and quick availability are particularly crucial.
Through close coordination between Human Resources, Recruiting, and Sales, requirements can be identified early on and suitable solutions implemented swiftly. The possibility of a permanent position later on creates additional opportunities for employees and supports long-term staffing stability.
HR Service
Active Sourcing, flexible employee packages, and motivational incentives
For Fliegl, we fill demanding business positions in the skilled trades and agricultural machinery sectors—such as in customs and export, human resources, or technical inside sales. High standards for qualifications and expertise make a targeted candidate search particularly important.
Through active sourcing, direct outreach via specialized channels, and a tailored pre-selection process, suitable talent is identified early on. Flexible working conditions and career prospects—such as reduced working hours or the possibility of permanent employment—further help attract the right candidates for hard-to-fill positions.
HR Service
Filling specialist and executive positions using a systematic approach based on key facts
We fill challenging specialist and executive positions for Vibracoustic throughout Germany—ranging from corporate tax and application management to administrative and IT/SAP roles. In addition to specific professional experience and technical skills, we place a strong emphasis on the candidate’s personal fit with the company and the automotive industry.
Regular briefings, a deep understanding of each position, and targeted active sourcing through our network and talent pool enable a highly tailored search. Structured candidate profiles align hard and soft skills with specific requirements, thereby creating a solid foundation for successful placements.
HR Service
Efficient and reliable processing of payroll data
For ALSO, payroll-related data is centrally collected, managed, and prepared for payroll processing. This includes, among other things, time, master, and client data, as well as retroactive calculations and other payroll-related information.
The data is imported from source systems, transferred to DATEV via defined interfaces, and then forwarded to clients and the relevant institutions. Clear processes and legally compliant archiving ensure reliable processing, reduce administrative overhead, and increase efficiency in payroll processing.
Different challenges. A shared commitment.
Fit
Scalability
Implementation
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81829 München