01 Find the right team faster
With AI-supported matching, we can connect requirements and candidate profiles more efficiently and identify suitable employees faster. This shortens the journey from staffing need to the right Customer Experience team.
Customer Experience Outsourcing
The right people. Ready faster.
Customer Experience needs the right people – and processes built for speed.
We take over key responsibilities in Customer Service, Technical Support and Outbound Sales, providing the teams you need to deliver them.
What makes us faster? We combine our recruitment and outsourcing expertise with AI-supported matching, digital processes and intelligent automation. This enables us to identify suitable employees faster, shorten recruitment and onboarding processes and build teams that can scale flexibly.
In day-to-day operations, we also use digital workflows and automation to make processes more efficient and give our teams the best possible support.
Technology creates speed. People create Customer Experience. We bring the two together.
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Our
Services
Process optimization
We do not simply take over processes as they are – we improve them. Together, we identify opportunities for digitalization and automation, reduce repetitive tasks and create more efficient workflows. This turns outsourcing from a pure capacity solution into a driver of better processes.
Customer Service
We manage your customer communication – personally, professionally and across all relevant channels. Our teams combine empathy and service expertise with efficient digital processes. The result: faster response times and a Customer Experience that reflects your brand.
Technical Support
Our employees provide expert support for your customers’ technical questions and issues. Clear processes, structured knowledge management and digital support help us identify issues quickly and resolve them efficiently. Less friction. Greater customer satisfaction.
Outbound Sales
We manage proactive sales activities and engage potential customers in a targeted way. Data-driven approaches and structured processes help our teams identify relevant opportunities and focus their time where it creates the greatest value. More qualified contacts. More sales opportunities.
Process optimization
We do not simply take over processes as they are – we improve them. Together, we identify opportunities for digitalization and automation, reduce repetitive tasks and create more efficient workflows. This turns outsourcing from a pure capacity solution into a driver of better processes.
Customer Service
We manage your customer communication – personally, professionally and across all relevant channels. Our teams combine empathy and service expertise with efficient digital processes. The result: faster response times and a Customer Experience that reflects your brand.
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Customer Service
We manage your customer communication – personally, professionally and across all relevant channels. Our teams combine empathy and service expertise with efficient digital processes. The result: faster response times and a Customer Experience that reflects your brand.
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Your benefits
02 Ready to go faster
Digital recruitment, onboarding and project processes reduce manual steps and speed up implementation. From defined requirements to a productive team – structured, digitally supported and without unnecessary detours.
03 Flexible scalability
New projects, increasing volumes or seasonal peaks? Our recruitment and service processes are designed to build teams flexibly and adapt them quickly when required. So you gain additional capacity exactly when you need it.
04 Greater efficiency through smarter processes
Digitalization and automation take over where standardized and repetitive processes can be simplified. This reduces manual effort and creates more time for the tasks where human expertise truly matters.
05 Personal where it matters
Despite all the technology, Customer Experience remains a people business. That is why we use AI and automation specifically to support our teams – while empathy, experience and personal interaction remain at the heart of the moments where they make the difference.
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Why are we the right partner?
People. Technology. Speed.
For us, Customer Experience Outsourcing is about more than providing additional capacity. We combine recruitment expertise, operational Customer Experience know-how and modern technology to build the right teams faster and operate them efficiently.
Scalable teams
Flexible when requirements change. Customer volumes are never static. That is why we create structures that allow teams and capacities to adapt to changing requirements – whether driven by growth, seasonal peaks or new projects.
Experience meets technology
Proven expertise. Reimagined. Many years of experience in recruitment and outsourcing form the foundation of what we do. Today, digitalization, automation and AI help us apply this expertise faster, more efficiently and at greater scale. This combines the reliability of an experienced partner with the speed of modern technology.
AI-supported matching
Find the right people faster. Not just any profile – the right one, as quickly as possible. Our AI-supported matching helps us connect requirements and candidate profiles more efficiently and identify suitable employees faster. Technology accelerates the search. Our recruitment expertise ensures the right decision.
Recruitment and operations from one source
From staffing need to operational team. We do more than manage day-to-day service operations. From recruitment and matching to onboarding, training and ongoing operations, our processes work seamlessly together. This reduces interfaces and enables us to get new Customer Experience teams up and running faster.
Digitalization that creates speed
Less manual effort. More focus. Digital workflows accelerate processes and reduce administrative and repetitive tasks. This creates speed across recruitment, project setup and day-to-day operations – while freeing up more time for value-adding activities.
Automation with a human touch
Smart automation. Personal where it matters. Not every process step needs to be handled manually. And not every customer interaction should be automated. We use technology where it makes processes faster and more efficient – and people where empathy, experience and individual solutions are required.
Scalable teams
Flexible when requirements change. Customer volumes are never static. That is why we create structures that allow teams and capacities to adapt to changing requirements – whether driven by growth, seasonal peaks or new projects.
Experience meets technology
Proven expertise. Reimagined. Many years of experience in recruitment and outsourcing form the foundation of what we do. Today, digitalization, automation and AI help us apply this expertise faster, more efficiently and at greater scale. This combines the reliability of an experienced partner with the speed of modern technology.
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Experience meets technology
Proven expertise. Reimagined. Many years of experience in recruitment and outsourcing form the foundation of what we do. Today, digitalization, automation and AI help us apply this expertise faster, more efficiently and at greater scale. This combines the reliability of an experienced partner with the speed of modern technology.
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More services
How we get started
Get your individual offerRequirements & Service Concept
Together, we define your requirements: tasks, service objectives, communication channels, required skills, volumes and capacities. This gives us a clear foundation for both the team and the processes right from the start.
Recruitment & AI-supported Matching
Based on your requirements profile, we identify suitable candidates. AI-supported matching accelerates the search for relevant profiles, while our recruitment experts continue to assess both professional and personal fit.
Digital Onboarding & Setup
While we build the team, we simultaneously set up processes, systems, interfaces and communication channels. Digital onboarding processes help prepare employees for your products, services and quality standards in a structured way.
Training & Ramp-up
We train the team specifically for your service requirements and launch operations in a controlled manner. Processes and workflows are tested under real operating conditions and adjusted where necessary. This enables us to get up to speed quickly without sacrificing quality for pace.
Operations & Continuous Optimization
We take operational responsibility and ensure the agreed service quality. At the same time, we continuously develop processes and identify where digitalization, automation and intelligent tools can create additional value.
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Ready for Customer Experience with a speed advantage?
Do you need additional capacity at short notice, want to make your Customer Experience processes more efficient or are you looking for a partner that connects recruitment with operational service delivery?
Talk to us about your challenge.
Frequently asked question
Customer Experience Outsourcing means transferring defined areas of customer communication to an external partner – for example Customer Service, Technical Support or Outbound Sales.
Trenkwalder not only manages day-to-day service operations, but also supports you in building the right teams and designing and optimizing the processes behind them.
We support companies particularly in the following areas:
Customer Service
Technical Support
Outbound Sales
Process Optimization & Automation
Depending on your requirements, we can take over individual areas or complete service processes – including staffing, onboarding and operational management.
We use AI-supported matching to connect requirements and candidate profiles more efficiently.
This helps our recruitment teams identify suitable employees faster and accelerate the selection process.
AI does not replace our recruitment expertise – it supports it.
No. For us, Customer Experience remains a people business.
We use AI, digitalization and automation specifically where technology can simplify processes, make information available faster or reduce repetitive tasks.
Personal communication, empathy and individual problem-solving remain in the hands of our employees.
This depends on factors such as the required skills, team size, processes and technical requirements.
However, AI-supported matching and digital recruitment, onboarding and project processes enable us to accelerate the setup in a targeted way.
Following a joint requirements analysis, we develop a concrete timeline and ramp-up plan.
Our solutions are designed to adapt to changing requirements.
Whether you are dealing with seasonal peaks, rapid growth, a new product launch or a short-term increase in service volumes, we can adjust recruitment and capacity planning accordingly and develop teams in line with your needs.
We look not only at the required staffing capacity, but also at the underlying processes.
Through standardized digital workflows, automation of suitable process steps and continuous optimization, we can reduce manual effort, simplify workflows and relieve internal resources.
We combine the right employees with clearly defined processes, targeted training and measurable quality criteria.
During ongoing operations, we monitor relevant KPIs, continuously develop our teams and optimize processes.
This allows us to combine speed and scalability with consistently high service quality.
Customer Experience Outsourcing is particularly suitable for companies that need additional service capacity quickly, are experiencing rapid growth, have fluctuating customer volumes or want to make existing processes more efficient.
The solution can be used for individual service areas as well as more comprehensive Customer Experience processes.
Yes. Customer Experience can, for example, be combined with Recruiting Process Outsourcing, Temporary Employment or other outsourcing solutions.
This enables recruitment, staffing and operational processes to be integrated even more closely.
Rethink your Customer Experience.
The right people. Smart processes. Ready faster.
Let’s explore how we can make your Customer Experience faster, more flexible and more efficient.
Contact us
Werner-Eckert-Straße 6
81829 München