Field Service Outsourcing is the practice of transferring defined technical Field Service tasks or processes to an external service provider.

This may include service planning and dispatching, installation, maintenance and servicing, remote diagnostics, on-site support or the implementation of technical rollouts.

The scope of services is defined individually. Companies can outsource individual tasks as well as connected service processes.

Typical services include service planning, installation and commissioning, maintenance, technical inspections, fault diagnostics, on-site support and rollout services.

No. Field Service Outsourcing can be structured on a modular basis.

For example, you can outsource only selected tasks, projects, locations, regions or service levels while continuing to manage other services with your internal teams.

Field Service Outsourcing is particularly suitable for companies with technical products, equipment, systems or decentralised locations that regularly require installation, maintenance or support.

This includes companies in manufacturing and production, IT and telecommunications, mechanical and plant engineering, retail, energy and infrastructure, as well as technical service providers.

Companies can scale their service capacities more flexibly, relieve internal resources and respond more quickly to fluctuating requirements.

Clearly defined processes and service requirements can also help improve service quality, transparency and efficiency.

Yes. Typical use cases include rollout and transformation projects in which technical services need to be delivered across multiple locations within a defined timeframe.

Seasonal peaks or temporary increases in service volumes can also be covered through an appropriate outsourcing model.

The outsourcing model is aligned with your existing service organisation.

During the design phase, we jointly define relevant interfaces, processes, communication channels and documentation requirements. The aim is to achieve seamless integration into your existing workflows wherever possible.

Relevant requirements and quality criteria are defined before the service is launched.

Depending on the service model, this may include agreed response times, processing standards, documentation requirements, service KPIs and reporting structures.

The required qualifications are defined during the service design phase.

Depending on the project and assignment, service professionals can also be prepared through technical training, product training, process briefings, checklists and specific work instructions.

Temporary Employment primarily focuses on providing additional personnel capacities on a flexible basis.

Field Service Outsourcing, by contrast, focuses on the delivery of defined services or service processes. The scope of services, processes and respective responsibilities are defined as part of the outsourcing model.

We begin by analysing your requirements and the processes you would like to outsource or optimise.

We then develop the appropriate service concept, define the scope of services and interfaces, establish the required resources and prepare for the operational launch.