01 Less pressure on service and back-office teams
We take over defined tasks, including team organisation and operational management. Your internal employees gain time for demanding customer enquiries, specialist decisions and your core business.
White Collar Outsourcing
Customers in focus. Processes under control.
Customers expect fast answers and personal solutions. At the same time, data needs to be maintained, documents processed and administrative tasks completed reliably. When service volumes grow and internal teams reach capacity, you need an organisation that brings both together.
With White Collar Outsourcing, Trenkwalder takes over defined customer service and back-office processes. We build the right teams, organise operational delivery and combine human expertise with AI-assisted processing.
AI agents handle suitable routine cases according to defined rules. Our employees resolve exceptions, handle complex enquiries and provide personal support. Clear handovers and quality criteria connect both elements in a coordinated service.
This reduces the pressure on your internal teams and cuts manual effort while giving you visibility over performance and quality – across languages and markets.
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Our
Services
From direct customer contact to administrative processing behind the scenes, we take over individual areas of work or connected processes. Together, we define the scope, responsibilities and the right collaboration between employees and AI agents.
Customer service and CRM
We take over defined customer care activities, from handling incoming enquiries and maintaining customer information to complaints management. Our teams work to agreed service requirements and escalation procedures, keeping customer enquiries connected with the relevant information.
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Your benefits
02 Less manual effort
AI agents and digital workflows handle suitable routine cases according to agreed rules. This reduces repetitive manual steps and supports structured processing as volumes increase.
03 Personal support for complex enquiries
Exceptions, complaints and individual requests require experience and judgement. Our employees take responsibility for these cases and progress them through defined handovers.
04 Measurable performance and quality
Agreed service levels, quality metrics and processing times make performance transparent. Regular reviews show how the service is developing and where action is needed.
05 Multilingual delivery that scales with your needs
New markets, seasonal peaks or rising processing volumes: we plan languages, teams and capacity around your requirements and develop the delivery model together with you.
All information just one click away.
Why are we the right partner?
Good service depends on the right people, clear processes and appropriate technology working together. Trenkwalder combines recruitment expertise with operational experience in customer service and back-office processing, taking responsibility for the agreed delivery.
Recruitment and operations from a single source
From employee selection, onboarding and training to ongoing management, our activities work together. This aligns team development with your project’s processes and quality requirements from the outset.
More services
From your requirements to ongoing service delivery
Get your individual offerRequirements and service concept
Together, we assess tasks, languages, volumes, required skills and your objectives. We use this to define the scope, responsibilities, service levels and quality criteria.
Team development and allocation of tasks
We select suitable employees and establish which processing steps AI agents can support or take over. Human responsibilities and escalation procedures are clearly assigned.
Onboarding and technical setup
We prepare employees for your products, processes and quality standards. In parallel, we agree the systems, interfaces, access rights and rules needed for processing and data use.
Training and a controlled launch
We test workflows and handovers between employees and AI agents within the agreed scope. Quality and processing are checked before delivery is gradually expanded to the planned volume.
Operations and continuous optimisation
We manage the agreed services and review service levels, quality metrics and processing times. Together, we develop processes, team capacity and the use of AI in line with your needs.
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Ready to reduce the pressure on customer service and back-office teams?
Are you looking to reduce processing backlogs, build multilingual services or outsource administrative processes? Talk to us about your requirements. Together, we will find the right allocation of tasks between your teams, our employees and AI agents.
Frequently asked question
White Collar Outsourcing means transferring defined customer service and administrative processes to an external partner. Trenkwalder takes over agreed customer service and back-office activities, including team organisation and operational management. We combine employees with AI agents for suitable routine cases.
The scope can include customer care and CRM, complaints management, data maintenance, document processing and defined steps in invoicing and HR processes. Multilingual teams and AI-assisted processing are deployed according to the specific requirements.
No. Individual, clearly defined areas of work can be outsourced, as can connected processes. Together, we agree which services Trenkwalder provides, which tasks remain in-house and how handovers work.
AI agents can handle suitable routine cases and recurring processing steps within defined rules. We assess which tasks are suitable based on your processes, data and quality requirements. Exceptions and cases outside the agreed scope are handed over to employees.
Our employees handle exceptions and complex enquiries, provide personal customer support and apply their specialist experience to case handling. Responsibilities, checks and approvals are set out in the service concept. Our recruitment experts make employee selection and assignment decisions.
Yes. We build multilingual teams for European markets. Depending on the project, dedicated delivery teams, including at our location in Turkey, can be involved. Languages, service hours, locations and requirements for systems and data processing are agreed before launch.
This depends on the tasks, languages, team size, system integrations and required approvals. Following the requirements analysis, we develop a specific timeline for team development, setup, training and the phased launch.
Before launch, we agree service-level agreements and appropriate metrics. These may include quality metrics, processing times or defined processing volumes. Results are reviewed regularly and discussed with you.
The solution is designed for companies with recurring customer service and back-office tasks that want to reduce pressure on internal teams or organise processing more effectively. Our experience includes healthcare, energy, financial services, e-commerce and mobility.
Yes. Depending on your needs, the solution can be combined with Recruiting Process Outsourcing, Temporary Employment or Blue Collar Outsourcing. Together, we determine which services work well together and how responsibilities and interfaces should be organised.
Rethinking customer service and back-office operations
More capacity for your teams. Clear responsibility for your processes. Let’s explore how White Collar Outsourcing can support your business.
Contact us
Werner-Eckert-Straße 6
81829 München