01 Focus on your core business
Facilities can focus on their area of expertise and provide the best resources for patient care.
Health Care Services
Reliable, secure and professional for your practice organization
With our Health Care Services, we offer an efficient, comprehensive solution for the healthcare industry. Our services optimize communication with your patients, relieve the burden on practice management and ensure smooth appointment management, proactive patient care and fast response times – around the clock.
From a 24/7 call service and efficient appointment planning to emergency management – we offer you customized solutions that optimize your processes and improve patient communication. Let our experienced team take the pressure off you and benefit from a service that makes your practice organization more efficient in the long term.
This allows you to focus on what is important: providing your patients with the best possible care.
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Our
Services
Documentation Service
All calls are documented and can be integrated directly into the patient record to ensure seamless communication with patients. Regular reports on call volume, frequently asked questions, and potential efficiency improvements also support the continuous optimization of our service offerings.
Call Answering (24/7) & Callback Service
We provide professional call handling around the clock and ensure that patient inquiries are handled quickly and reliably. All calls are answered on behalf of your practice, medical center, or clinic and, if necessary, forwarded directly to the appropriate staff member. Alternatively, we efficiently coordinate callbacks—this way, we take the pressure off your on-site team while ensuring consistently professional availability.
Appointment Management & Automated Appointment Reminders
We handle all appointment scheduling—from the initial booking through any rescheduling to follow-up—and optimize schedules by strategically matching available slots. In addition, patients are automatically reminded of upcoming appointments by phone, text message, or email and can confirm or cancel them directly. This helps you reduce no-shows, improve utilization, and increase planning reliability.
Digital Medical History Collection
Patients receive digital medical history forms before their appointment, which they can conveniently fill out. The collected data can be seamlessly integrated into existing practice management systems. This saves you time, reduces data entry errors, and makes your practice’s workflows more efficient.
Patient Information & Education
We proactively inform your patients about relevant topics such as vaccinations, preventive care, and new treatment options. In addition, we answer general questions about practice procedures, office hours, and special offers—by phone, reliably, and with the goal of noticeably reducing the workload on your practice team.
Emergency Management
Emergencies are immediately identified, categorized, and forwarded to the appropriate departments, while less urgent matters are prioritized accordingly. In critical situations, we promptly notify medical staff of urgent calls or requests, thereby facilitating a rapid response.
Documentation Service
All calls are documented and can be integrated directly into the patient record to ensure seamless communication with patients. Regular reports on call volume, frequently asked questions, and potential efficiency improvements also support the continuous optimization of our service offerings.
Call Answering (24/7) & Callback Service
We provide professional call handling around the clock and ensure that patient inquiries are handled quickly and reliably. All calls are answered on behalf of your practice, medical center, or clinic and, if necessary, forwarded directly to the appropriate staff member. Alternatively, we efficiently coordinate callbacks—this way, we take the pressure off your on-site team while ensuring consistently professional availability.
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Call Answering (24/7) & Callback Service
We provide professional call handling around the clock and ensure that patient inquiries are handled quickly and reliably. All calls are answered on behalf of your practice, medical center, or clinic and, if necessary, forwarded directly to the appropriate staff member. Alternatively, we efficiently coordinate callbacks—this way, we take the pressure off your on-site team while ensuring consistently professional availability.
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Your benefits
02 Improved accessibility and patient service
Outsourced call center solutions significantly improve accessibility for patients and partners—around the clock, if desired.
03 Flexibility & scalability
In the event of fluctuating demand (e.g., seasonal peaks), services can be flexibly adjusted and scaled up or down at short notice.
04 Cost efficiency
Outsourcing reduces fixed costs, as we take care of infrastructure, personnel management, and training.
05 Fast implementation
Thanks to proven processes and experienced teams, outsourcing solutions can be introduced and put to productive use within a short period of time.
All information just one click away.
Why you should
work with us
Flexibility and scalability
Our services grow with you – whether you are dealing with increasing patient numbers or seasonal fluctuations.
Experience & industry knowledge
We have been supporting medical facilities for decades and have in-depth knowledge of the specific requirements and challenges of the healthcare industry.
Specialized teams & experts
Our employees are specially trained for the requirements in the healthcare sector – from patient communication to compliance with data protection and security standards.
Cutting-edge technology
We rely on modern, secure and scalable IT infrastructures to ensure efficiency and data security.
Individual Customization
Our solutions are tailored to the size and specific requirements of your institution – whether it's a practice, medical care center or clinic.
Security & compliance
We guarantee compliance with all data protection and security requirements (e.g. GDPR) and ensure seamless documentation of all processes.
Flexibility and scalability
Our services grow with you – whether you are dealing with increasing patient numbers or seasonal fluctuations.
Experience & industry knowledge
We have been supporting medical facilities for decades and have in-depth knowledge of the specific requirements and challenges of the healthcare industry.
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Experience & industry knowledge
We have been supporting medical facilities for decades and have in-depth knowledge of the specific requirements and challenges of the healthcare industry.
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More services
Get your individual offer
Contact usNeeds Assessment & Customization
Together, we’ll review your current situation and requirements. Our healthcare services are tailored to the size and specific needs of your practice, medical center, or clinic.
Rapid Implementation
Thanks to proven processes and specialized teams, our outsourcing solutions can be implemented and put to productive use in a short amount of time.
Patient Communication & Availability
We handle professional call answering—around the clock if desired—as well as callback services and general patient information to relieve your practice staff of these tasks in day-to-day operations.
Appointment Management & Digital Processes
We provide support for centralized appointment management and coordination, automated appointment reminders, and digital medical history capture. This helps streamline workflows and reduce missed appointments.
Emergency Management & Documentation
Incoming inquiries are categorized by urgency, and emergencies are forwarded immediately. At the same time, calls are documented and regular reports are generated to support seamless communication and the continuous optimization of our service offerings.
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Contact usFrequently asked questions
Trenkwalder’s healthcare service provides comprehensive support for medical institutions, especially in patient communication, appointment management, practice organization, and administrative processes.
The service is designed for medical practices, medical care centers, hospitals, and other healthcare institutions that want to optimize workflows and relieve their staff.
Services include 24/7 call handling, personalized greetings, call routing, and callback services to manage patient inquiries efficiently.
Automated reminders via phone, SMS, or email reduce missed appointments, improve planning reliability, and simplify daily practice organization.
With digital medical history collection, patients provide their information before the appointment online. The data can be integrated into existing practice management systems, saving time and reducing transfer errors.
Incoming calls are categorized by urgency, emergencies are immediately forwarded, and medical staff are notified quickly in critical situations.
Outsourcing improves availability, reduces the workload for practice staff, optimizes schedules, and allows medical teams to focus more on patient care.
Services are delivered in compliance with data protection and security requirements, including GDPR standards, with full documentation of all processes.
Thanks to proven processes and specialized teams, the solutions can be implemented and become operational within a short time.
Contact us
Werner-Eckert-Straße 6
81829 München